Privacy Policy

Last updated: January 2026

This Privacy Policy explains how luminary-raft ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personal identification information that you voluntarily provide to us when you:

• Fill out forms on our website
• Request a quote or consultation
• Subscribe to our newsletter
• Contact us via email

This information may include:

• Name
• Email address
• Property address
• Service preferences
• Any additional information you choose to provide

Automatically Collected Data

When you access our website, we may automatically collect certain information about your device and usage patterns. This includes:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To send you quotes and service-related communications
• To improve our website and user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit a form or contact us, you consent to our processing of that information for the stated purpose.
• Contractual necessity: Processing necessary to provide services you have requested.
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and website functionality.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website or conducting our business, subject to confidentiality obligations
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or others

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request transfer of your data to another organisation
• Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

luminary-raft
47 Greenway Lane
Bristol, BS8 4HL
United Kingdom
Email: [email protected]